Refund Policy
Last updated: September 10, 2026
Our policy
As a general policy, GNB Scanner does not offer refunds on Monthly, Annual or Lifetime plans once purchased, because the free preview lets you evaluate the Service in full before paying.
This policy does not override any refund, cancellation or cooling-off right you have under applicable law, including consumer-protection legislation in New Brunswick or in your province or territory of residence. Where the law gives you a right to a refund or to cancel, that right applies regardless of this policy and we will honour it.
Why we can keep it simple
Every account includes a genuine free tier: one property per county, with the same assessed value, annual tax, parcel boundary and building-footprint data that paid subscribers see. That preview lets you fully evaluate the quality and usefulness of the Service before paying anything.
Cancellation
- You can cancel a Monthly or Annual subscription at any time from your account page — no email, no phone call.
- Cancellation stops future renewals. You keep full access until the end of the period you have already paid for.
- No partial or pro-rated refunds are issued for the unused portion of a billing period, except as described below.
- Lifetime purchases are one-time and non-refundable, except as described below.
When we do refund
- Billing errors — for example a charge after a confirmed cancellation, or a duplicate charge. Contact us and we will investigate; genuine errors are corrected in full.
- Material reduction or discontinuation of the Service. If we withdraw a core feature you paid for, or discontinue the Service, Monthly and Annual subscribers receive a pro-rated refund of the unused period and Lifetime members receive a refund pro-rated over 36 months from purchase.
- Extended outage. If the Service is unavailable for more than 7 consecutive days for reasons within our control, you may request a credit or refund for the affected period.
Refunds are issued to the original payment method through Stripe and normally appear within 5–10 business days.
Chargebacks
If you have a billing concern, please contact us first — we resolve genuine errors promptly. Initiating a chargeback without contacting us may result in your account being suspended while the dispute is reviewed.